How To Spa

Top spa tips

• We recommend booking in advance, particularly if you have a specific time or day in mind for your appointment. Credit card details are required to confirm a booking

• Cancellations must be made 24 hours prior to the treatment, otherwise a full cancellation fee will apply. We regret that it may be necessary to treat appointments as cancelled for clients arriving more than 15 minutes late

• Try to arrive at least a few minutes before your appointment so you have time to check in, fill out a consultation card and unwind

• If you are pregnant or breastfeeding, suffer from any medical conditions or have any injuries or allergies, please inform us when making your booking. Our expert team are able to match your needs to a treatment if you’re unsure what you’d like to have; some conditions may mean a treatment is unsuitable

• We ask that mobile phones are in silent mode when you are in The Peak to allow for optimum relaxation

• If you are uncomfortable with anything during your treatment – the pressure, the music or the temperature for example – please let your therapist know as they will be more than happy to make any necessary adjustments

• Feel free to talk during the treatment or remain quiet – it’s up to you as your time is all about making you relax and feel comfortable. Your therapist will follow your lead so if you prefer a chatty or quiet atmosphere, just let them know

• When arriving at the spa, you may change into a robe and slippers in our changing rooms or you may go straight to your treatment room as you are. Please feel free to wear whatever makes you comfortable. You may be asked to remove certain clothing but the most important thing is that you are comfortable.  Our therapists will keep you draped in towels and only expose each area being treated. In wet treatments, such as body scrubs and body wraps please note you will not always be draped. Swimsuits are optional in these treatments, and we have disposable underwear on offer if you prefer

• Children under the age of 16 may have treatments as long as they are accompanied by an adult who has signed a consent form. If the child is 16-18 years of age, they can have treatments without an adult present but must have a consent form signed by an adult. All junior treatments are subject to approval by the Spa Manager